Skip to content
SyntarEngine

Last updated July 15, 2026

Terms of service

1. Who we are

These terms govern your access to and use of SyntarEngine, operated by SyntarEngine Ltd, registered office No. 3, Avenue des Orchidees, Quatre Bornes, Mauritius ("SyntarEngine", "we", "us"). Contact: info@syntarengine.com, +230 5856 3244.

By creating an account, clicking to accept these terms at signup or checkout, or using the service, you agree to these terms. If you do not agree, do not use the service.

If you use the service on behalf of a company or other organization, you represent that you are authorized to bind that organization, and "you" means the organization. You must be at least 18 years old to use the service.

SyntarEngine is designed for professional and business use. If you use the service as a consumer, nothing in these terms limits statutory rights that cannot be limited by contract, including the rights described in section 12 and in our refund policy.

2. Order process and merchant of record

Our order process is conducted by our designated online reseller and merchant of record ("MoR"). The MoR is the sole legal seller of record for all orders placed through the service: it processes your payment method, appears as the billing party on your financial statements, issues your payment receipts, and calculates, collects, and remits applicable local sales taxes or value-added duties based on your geographic location. Your purchase transaction is subject to the MoR's specific buyer terms and conditions, which will be explicitly presented and made available at checkout.

These terms govern your access to and use of the service. The merchant of record's buyer terms govern the purchase transaction itself. If the merchant of record's buyer terms conflict with these terms with respect to payment processing, billing, taxes, or the execution of refunds, the merchant of record's buyer terms control for that transaction. For everything else, including your rights and obligations in using the service, these terms control.

3. The service

SyntarEngine is an AI video platform: software that turns written creative briefs into finished, brand-consistent video for professional marketing teams. A Production is one complete script-to-finished-video run, up to 30 seconds of finished output. Videos longer than 30 seconds count as additional Productions in 30-second increments. Subscription tiers, monthly Production allowances, and features are as described at syntarengine.com/pricing at the time of purchase.

The service is 100% self-serve software. It does not include consulting, custom production work, or any manual fulfillment.

We may improve, modify, or update the service, including adding or retiring features, provided the changes do not materially reduce the core functionality of your subscription during a paid period. If we make a change that materially reduces core functionality, you may cancel and receive a pro-rated refund of prepaid, unused fees for the affected period, executed by the merchant of record.

Features identified in the product as beta, preview, or experimental are provided as-is for evaluation, may change or be withdrawn at any time, and are excluded from any availability or performance commitments.

4. Accounts

You must provide accurate, current registration information and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at support@syntarengine.com of any unauthorized use.

Team seats are personal to individual named users within your organization at the seat counts described for your tier on the pricing page. Seats may be reassigned to new individuals but may not be shared concurrently. You are responsible for your team members' compliance with these terms.

We may suspend access to an account, in whole or in part, where we reasonably believe there is a breach of these terms, a security risk, a legal requirement, or non-payment, and we will notify you and restore access once the cause is resolved unless we have terminated under section 11. Where the suspected breach concerns section 7 (acceptable use), we may suspend the affected Production or asset rather than the whole account where that is proportionate.

5. Subscriptions, billing, and Production allowances

Pricing and currency. Prices are in EUR as published at syntarengine.com/pricing. Applicable taxes are calculated and collected by the merchant of record at checkout based on your location and are shown before you confirm the purchase.

Billing cycles. Paid tiers are billed monthly or annually. Annual billing is priced at ten times the monthly price for a twelve-month subscription. Subscriptions renew automatically at the end of each billing period until cancelled.

Production allowances. Each paid tier includes a monthly Production allowance. Unused Productions roll forward 60 days: a Production earned in one month can be used in that month or the next, after which it expires. A Production counts as used when video generation begins following your keyframe approval; how you finish or export the video after that point does not change the count.

Overage and top-ups. Additional Productions beyond your monthly allowance, and in-product generation top-ups, are available at the prices published on the pricing page and are billed through the merchant of record. Consumed overage and top-ups are non-refundable once generation has run, as described in the refund policy.

Tier changes. You can upgrade at any time; the upgrade takes effect immediately and the price difference for the remainder of the billing period is charged on a pro-rated basis by the merchant of record. Downgrades take effect at the start of the next billing period. Where a downgrade reduces storage, seats, or DNA capacity below your current usage, you will be asked to bring usage within the new tier's limits; content above the limits converts to read-only until you do.

Cancellation. You can cancel at any time from your account settings or through the merchant of record. Cancellation takes effect at the end of the current billing period; you keep access until then. Refunds for first purchases and unused renewals are governed by the refund policy.

Price changes. We may change prices with at least 30 days' notice by email. Changes take effect at your next renewal. If you do not accept a price change, cancel before it takes effect.

Trial. The Trial tier is free: one Production, up to 30 seconds of finished video, 1080p with a SyntarEngine watermark, for personal, non-commercial use, single user, no payment method required. Trial state is retained for 90 days after Production completion or last activity and then converts to read-only.

6. Customer content and output

Your materials. You retain all rights in the briefs, scripts, brand materials, reference assets, and other content you upload ("customer materials"). You grant us a limited, non-exclusive, worldwide license to host, process, reproduce, and technically modify customer materials solely to provide and secure the service. You represent that you have all rights and permissions needed for the customer materials you upload, including, for any asset built from a real person's likeness, that person's documented consent as required by section 7.

Generated output. Output is composed by generative models operated by our model providers, currently Google (image, video, and audio generation), ElevenLabs (music, voice, and sound-effects generation), and Anthropic (the reasoning layer behind Cora, the AI Cinematographer); the current provider list is maintained in our privacy policy, section 4. As between you and us, we claim no ownership of the output generated for you. For paid tiers, and subject to payment of the applicable fees, we pass through to you, in full, all rights in output that we receive under our corporate agreements with those providers, including the right to commercial use. The scope of those rights is set by the applicable provider's service terms for output (see Google Cloud / Vertex AI, ElevenLabs General Terms, ElevenLabs Music Terms, and Anthropic Commercial Terms); we do not grant rights broader than those terms grant, and we do not warrant that AI-generated output attracts copyright or other intellectual-property protection under applicable law, which varies by jurisdiction. Your rights in output are additionally subject to any third-party rights in customer materials you supplied.

Trial output. Output generated on the Trial tier is licensed to you for personal, non-commercial use only. The SyntarEngine watermark must remain intact and unobscured.

White-label output (Studio). Studio tier white-label output is delivered without visible SyntarEngine branding. Embedded provenance signals identifying the output as AI-generated remain in place on all output at every tier, consistent with our published content-safety commitments, and must not be removed or circumvented.

Publicity. We will not identify you or your brand as a customer in marketing materials without your prior written consent.

7. Acceptable use

The following commitments are the platform's outer perimeter. They are published at syntarengine.com/acceptable-use and are not overridable by any user, setting, or tier.

You must not use the service to:

  • impersonate a real person, or create face swaps or deepfakes of real people;
  • create or use a character asset built from a real person's likeness without that person's documented consent, which must be held with the asset;
  • produce sexual or adult content, real or synthetic;
  • remove, obscure, or circumvent the provenance signals or watermarking applied to generated video, except that visible branding is removed from Studio white-label output as described in section 6;
  • create content that is unlawful, infringing, defamatory, or deliberately deceptive as to a material fact about a real person, product, or event;
  • scrape the service, harvest data from it, or use automated means to access it outside the documented product features and any API access included in your tier;
  • reverse engineer, decompile, or attempt to extract the underlying models, prompts, or pipeline internals, except to the extent this restriction is prohibited by applicable law;
  • resell, sublicense, or provide access to the service to third parties outside your organization's seats, except that agencies and production companies may deliver output to their clients in the ordinary course of their work;
  • interfere with the integrity or performance of the service or attempt to gain unauthorized access to it.

Where the platform surfaces a diagnostic about a brand or creative conflict inside your Production, the creative decision is yours. The commitments above are not creative diagnostics; violations may result in suspension of the affected content or account under section 4 and termination under section 11.

8. Intellectual property

The service, including its software, models configuration, interfaces, documentation, and all improvements, is owned by SyntarEngine Ltd or its licensors. Other than the rights to output granted or passed through in section 6, no rights in the service are granted to you beyond the limited right to use it under these terms during your subscription.

SyntarEngine, the SyntarEngine logo, and Cora are trademarks of SyntarEngine Ltd. You may not use them without our prior written consent, except to factually identify the service.

If you give us feedback, suggestions, or ideas about the service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation. Feedback never includes your customer materials or output.

9. Data protection

Processing of personal data is described in our privacy policy at /privacy. For business customers whose customer materials include personal data, our data processing addendum at /dpa applies to that processing and is incorporated into these terms.

10. Warranties, liability, indemnity

Warranties. We warrant that we provide the service with reasonable skill and care. Except as expressly stated in these terms, and to the maximum extent permitted by applicable law, the service is provided as available, and we disclaim all other warranties, express or implied, including fitness for a particular purpose and non-infringement.

AI output. Generated output is produced by AI systems from your briefs and materials. You are responsible for reviewing output before publishing or otherwise relying on it, including for factual accuracy, regulatory compliance in your industry and market, and third-party rights clearance. The service's review gates exist to support that review; they do not replace it.

Liability cap. To the maximum extent permitted by applicable law, neither party's total aggregate liability arising out of or in connection with these terms will exceed the fees paid or payable by you for the service in the 12 months preceding the event giving rise to the claim, and neither party is liable for indirect or consequential loss, loss of profits, loss of revenue, or loss of data. On the Trial tier, our total aggregate liability is limited to EUR 100.

Exceptions. Nothing in these terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, your payment obligations, your breach of section 7, either party's infringement of the other's intellectual property, or any liability that cannot be excluded or limited under applicable law. If you are a consumer, your statutory rights are unaffected.

Indemnity. You will defend and indemnify us against third-party claims arising from your customer materials, your use of output in breach of these terms, or your breach of section 7, provided we notify you promptly and allow you to control the defense. We will defend and indemnify you against third-party claims that the service itself, used as permitted under these terms and excluding your customer materials, infringes that third party's intellectual property rights, under the same conditions; if such a claim arises, we may modify the service, procure the necessary rights, or terminate the affected subscription with a pro-rated refund of prepaid, unused fees. This indemnity covers the platform software and does not extend to generated output; where our corporate agreements with the generative model providers provide protections for output, we pass those protections through to you to the extent those agreements permit.

11. Term, termination, changes to these terms

These terms apply from your first acceptance and remain in force while you have an account. You may close your account at any time. We may terminate your account for material breach of these terms if the breach is not cured within 14 days of notice, or immediately for breach of section 7, for a legal requirement, or where your account has been suspended for non-payment for more than 30 days.

On termination, your access ends and your rights to previously delivered output under section 6 survive. Content in your account is retained, deleted, or converted to read-only per the asset-retention terms of your tier and our privacy policy; where termination is not for your breach of section 7, you will have at least 30 days to export your customer materials and output.

We may update these terms. For material changes we will give at least 30 days' notice by email; the changes take effect at your next renewal or, for the Trial tier, on the stated effective date. If you do not accept a material change, cancel before it takes effect. Continued use after the effective date constitutes acceptance. Sections 6 (as to delivered output), 8, 10, and 12 survive termination.

12. Governing law and disputes

These terms are governed by the laws of Mauritius, and the courts of Mauritius have exclusive jurisdiction over disputes arising out of or in connection with them, except that we may seek injunctive relief in any competent jurisdiction to protect our intellectual property.

If you are a consumer resident in the EU, EEA, or UK, you additionally benefit from any mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country of residence. Nothing in this section deprives a consumer of those protections.

Before starting formal proceedings, both parties agree to attempt in good faith to resolve any dispute by contacting the other party and allowing 30 days for resolution.